FAQs

How Do I Use FACE JAM 3 In 1 Gel To Milk Enzyme Cleanser?

Using 1 of our Bamboo spatulas, apply a small amount to dry skin. Massage in circular motions to lift make up, impurities and dirt. Wet the tips of fingers to emulsify into a milky texture and remove using a warm cloth. Use daily, morning and night. 

How Do I Use FACE JAM 3 In 1 Gel To Milk Enzyme Cleanser As A Masque?

Follow application steps above, relax and leave on for 10-15 minutes, up to twice weekly. Finish with removing with a warm cloth. 

How Does FACE JAM 3 In 1 Gel To Milk Enzyme Cleanser Exfoliate The Skin?

All thanks to our wonderful ingredient - Papaya Fruit Enzymes. Acting as catalysts, these enzymes help break down dead skin cells and product build-up without being consumed in the process. Papaya, rich in the proteolytic enzyme papain, gently removes proteins and product residue while soothing irritated skin. Pst.. we don't believe in putting harsh things on our skin. 

What Skin Type Is FACE JAM 3 In 1 Gel To Milk Enzyme Cleanser Suitable For?

We have specially formulated this product for dry, irritated skin, however it is suitable for all skin types including sensitive skin. 

My Cleanser Has Slightly Changed Colour, Can I Still Use It?

Absolutely! Hibiscus powder, a natural dye rich in anthocyanins, can change colour in gel cleansers due to pH variations. Your product is still perfectly safe to use. 

Are Your Products Safe To Use Whilst Pregnant?

Of course! We have passed the test on this one. All ingredients used, including essential oils are considered safe to use in pregnancy and even on babies. Although not intended to use on babies, it proves just how gentle and safe it is for even the most sensitive skin types. We have used a very small amount of essential oils for added benefit, however if you're unsure, please consult with your midwife or GP before use. 

Are Your Products Vegan And Cruelty Free?

Yes. All our products are 100% vegan and never tested on animals. We believe in honouring both the earth and all being's who share it. 

Are Your Products Natural And Organic?

Yes. We use certified organic and wildcrafted ingredients wherever possible Certified by the Soil Association. Every formula is free from synthetic fragrances, parabens, sulphates and anything unnecessary. 

How Should I Store My Products?

Keep your products in a cool, dry place away from direct sunlight. Always replace lid after use. 

Is The Product Packaging Recyclable?

Yes! Both the lid and jar are both fully recyclable, including the label.

What Is The Shelf Life Of Your Products?

6 Months - all our products are preservative free so will need to be used within this time frame. You can find the BBE date on the base of the products. Do not allow water to enter the products.

Have Your Products Been Tested?

Yes. All our products have been tested by Oxford Biosciences and have the relevant Cosmetic Product Safety Reports (CPSR).

What Makes Your Skincare Different?

Our skincare is rooted in simplicity - crafted with minimal, organic ingredients sourced from the earth. No filters, no fluff - just clean, plant powered formulas designed to support your skins natural barrier. 

Is Your Skincare Suitable For Sensitive Skin?

Although our products contain a very small amount of essential oils, our customers have have had no irritation when using. (We always use below the recommended amount of essential oils for all our products) However, we always recommend doing a patch test before use - your skin always knows best. 

Is Your Packaging Sustainable?

Yes. We use recyclable glass jars and lids, and minimal packaging to reduce waste. We're committed to practises that honour the earth as much as the skin.

How Long Does Shipping Take?

Please refer to our shipping policy for more information. 

Can I Return An Item?

Please refer to our refund policy for more information.